Warranty and Returns Information

All warranty claims and returns must be pre-approved. In order to obtain an approval, you must complete the RMA Form and fax it to 305-436-9510 ATTN: CUSTOMER SERVICE along with a copy of the original Invoice. Please allow 24 hours for processing.

*** DO NOT RETURN ITEMS WITH OUT AN APPROVAL – THEY WILL BE REFUSED ***

Compaq/HP Warranty

RMA''s will be issued for DOA products only within 15 days of Invoice date. After 15 days, Warranty Repair Return Approvals will be issued.  Once repaired, we will ship the unit back to you at your expense.

Acer Warranty

In the U.S. Acer Warranty is direct through Acer. Contact Acer at (800) 816-2237 Warranty is 90 days from date of invoice. Acer will ask you to fax a copy of your invoice to prove it is within the 90 day warranty. Outside of the U.S. Escada will process warranty on your behalf. Contact Escada Customer Service (305) 436-8520 Warranty is 90 days from date of invoice. Fax a completed RMA form and a copy of your invoice with the part # & serial # to prove it is within the 90 Day Warranty to fax # (305) 436-9510.

Vizio

Vizio Warranty is 90 days on 32" which can be returned to Escada. You must fax a completed RMA form and a copy of your invoice with the part # & serial # to prove it is within the 90 Day Warranty 37" & up, within the U.S. you must call Vizio at (949) 428-2525 ext. 2520 and they will dispatch a repair technician to your location. Vizio will ask you to fax them a copy of your invoice with the part # & serial # to prove it is within the 90 Day Warranty. 37" & up, outside of the U.S. you can call Escada Customer Service (305) 436-8520. You must fax a completed RMA form and a copy of your invoice with the part # & serial # to prove it is within the 90 Day Warranty